Customer Advocacy

Healthcare customer advocate programme

Programme at a glance


Imprivata values our healthcare customers and believes that a close partnership can position customers for success. Our Healthcare Customer Advocate Programme provides customers with the tools and resources required for a successful deployment, product utilisation, and ROI. Together, we work towards your goals and enable fast, secure, and more efficient clinical access, communication, and collaboration for your hospital.


Imprivata Customer Advocate Programme – a closer look


By engaging with your assigned Customer Advocate, you will have a resource that champions your needs within Imprivata and provides consolidated updates on all of your requests. Our goal is to ensure that Imprivata is easy to work with and provides a positive experience for our customers. Your assigned Customer Advocate will:

  • Monitor and support your organisation in achieving your stated project goals and timelines
  • Engage the right resources, at the right time, in your deployment and upgrade lifecycle
  • Proactively work with you and your team to understand your organisation's changing environment and future system rollout / changes
  • Provide ongoing communications regarding upcoming features and products, notification of Imprivata representation at upcoming industry events, and early details about user conference and other events
  • Be the "voice of the customer", helping to drive strategic initiatives and improvements which benefit you and your team


Take the next step

Secure access and collaboration in clinical workflows grows more important every day. That’s why it is critical for our customers to ensure optimal deployment and smooth rollouts that win over clinicians and realise the maximum benefits of Imprivata offerings.

Our Customer Advocate team will help you do just that. Contact us today to learn more: